Refund Policy

Last Updated: July 24, 2025

1. Refund Policy

Eligibility:

• Full refunds available for items returned within 14 days of delivery

• Items must be:
  • Unused
  • In original condition (with tags and packaging)
  • Accompanied by proof of purchase

Non-Refundable Items:
• Final sale items (marked "Non-Returnable")
• Personalized/custom-made products
• Used or damaged items (unless defective)

Refund Process:

1. Email service@noonwears.com with:

   • Order number

   • Product photos

   • Reason for return

2. Receive prepaid return label within 24 hours

3. Refund processed within 5 business days after we receive your return

Note: Original shipping fees are non-refundable. Refunds issued to original payment method.

2. Exchange Policy

We Offer Free Exchanges For:
• Wrong size/color received
• Defective products
• Wrong items shipped

How to Exchange:

1. Contact us within 30 days of delivery

2. Provide:

   • Order number

   • Photos of item (if defective)

   • Preferred replacement details

3. We'll ship your new item immediately upon receiving your return

Processing Time:
• New item ships within 24 hours of return verification
• Express shipping upgrades available

3. Damaged/Defective Items

Immediate Resolution Process:

1. Take clear photos showing:

   • Damage/defect

   • Packaging (if damaged during transit)

2. Email to service@noonwears.com within 7 days of delivery

3. Choose your solution:
   • Priority replacement (shipped same day)
   • Full refund + 15% store credit
   • Store credit + free shipping on next order

No return required for defective items - we trust our customers!

Important Notes

• Returned items missing tags/packaging may incur a 20% restocking fee
• International customers: We recommend using tracked shipping for returns
• Sale items are final unless defective

Questions? Contact us at:
📧 service@noonwears.com
📞 +86 13922356489

Noonwears stands behind every product we sell!